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Frequently Asked Questions

  • Orders + Shipping
  • Products
  • Wholesale
  • Anne Neilson

Where is my order?!

Due to COVID-19 shipping carriers are overwhelmed and experiencing extreme delays. While all carriers are experiencing delays USPS is has been the hardest hit. At this time we do not recommend shipping your packages via USPS. If your order has shipped, but the tracking information hasn't updated please be patient, USPS is several weeks behind schedule. Once the package has left our facility it is a carrier issue and you need to contact them directly.

Do you accept returns?

Unfortunately, we do no accept returns at this time. If you received your order and the product arrived damaged, please email us within ten days of receiving your order at orders@anneneilsonhome.com.

Where do you ship your products from?

Our fulfillment center is located in Charlotte, North Carolina.

When will my order arrive?

Anneneilsonhome.com accepts orders 24 hours a day, 7 days a week. Orders are processed Monday–Friday in the order they are received. All orders are shipped from our fulfillment center in Charlotte, North Carolina. Once an order is placed it is usually processed and shipped within 2–3 business days. Please see the UPS zone map below for the approximate transit time. If you need your order by a certain date please make sure you choose the appropriate shipping method. Expedited shipping does not affect the processing time and please keep in mind that carriers are experiencing delays due to COVID-19.

Can I expedite my shipping?

Yes, you may choose expedited shipping at checkout. Please be aware shipping speeds are based on carrier transit times only and do not include the time it takes to handle and pack a shipment. Packages are no longer under our control once they have left our facility. Carriers are experiencing delays due to COVID-19.

My order says it was delivered, but I can't find it!

If the tracking information shows that your package was delivered please check with anyone else that may reside in your household that could have accepted your package. We also suggest that you check with your neighbors since they may be holding your package for you. If you still can not find your package please contact your local carrier to find out where the package was left. If you have tried all of these options please email orders@anneneilsonhome.com.

I saw an angel painting in one of Anne‘s books (or other ANH product) and I would like a print of it, can you do that?

We are unable to accept requests for custom printed angels. All of the prints we offer can be found here. New prints are added several times a year at our discretion and they are announced via social media or email.

Do you all sell Anne Neilson's original Angel paintings?

We do not sell Anne's originals. If you are interested in purchasing one of her original pieces, please contact Anne Neilson Fine Art at 704.496.9181 or info@anneneilsonfineart.com to learn more. The current inventory
of original Angels can be viewed here.

Do the Angel prints come framed?

No, the Angel prints are not framed; however we offer a Mini Print that is displayed in an acrylic frame and it can be found here.

Are the Fine Art Prints listed for sale on your website all of the options available?

Yes, we release fine art prints on a limited basis. What is shown here is reflective of what is currently available. Our retail stores may carry older prints from previous releases no longer available online. Unfortunately we do not know the specific inventory a store may have on hand. Please use our store locator feature to identify a store near you.

Can I purchase a print of an angel painting I viewed at anneneilsonfineart.com?

The angels available for purchase at Anne Neilson Fine Art are original oil paintings and not available as prints.

Do the Love/A-Z/Comfort Scripture Cards come with the 2x1 Acyrlic Stand?

No, the Love/A-Z/Comfort Scripture Cards include a 1" acrylic base that allows you to set the scripture card in at an angle. The 2x1 Acrylic Stand is magnetic and allows the card to stand upright.

What kind of verses are included in the Comfort Scripture Card set?

The Comfort Scripture Card set includes 26 cards with scripture verses themed around comfort and encouragement. These cards are the newest addition to our scripture card collection and have been very popular as sympathy gifts and for those going through illness, loss, or difficult times. An example scripture: For we are God's handiwork, created in Christ Jesus to do good works, which God prepared in advance for us to do. — Ephesians 2:10

What kind of verses are included in the Love Scripture Card set?

The Love Scripture Card set includes 26 cards with scripture verses themed around love. An example scripture: There is no fear in love. But perfect love drives out fear, because fear has to do with punishment. The one who fears is not made perfect in love. — 1 John 4:18

What kind of verses are included in the A-Z Scripture Card set?

The A-Z Scripture Card set includes 26 cards with a scripture verse corresponding to each letter of the alphabet. An example scripture: R — Rest, Come to me all you who are weary and burdened, and I will give you rest. — Matthew 11:28

Are the Angel images on the front of the Scripture Cards the same throughout the set?

No, each scripture card has a different original Angel on it.

What version of the Bible is used for the verses included in your scripture card sets?

The verses used for our scripture cards are based on the NIV version of the Bible.

What are the dimensions of your journals and notepads?

Where can I purchase Anne Neilson Home products?

All of our products can be purchased at anneneilsonhome.com or you may use our store locator feature to identify a store near.

How do I become a retailer?

Thank you for your interest! Please click here to learn more and submit your information.  

My store isn't listed on your store locator, how can I change that?

Please contact us at wholesale@anneneilsonhome.com and include your store's name, address, phone number, website and any other pertinent information you would like to include.

My store's information is incorrect on your store locator.

How can I get in contact with my sales rep?

You can click here to locate the sales rep in your area.

What if there is not a sales rep listed for my area?

Can Anne sign my devotional or any of your products for me?

Unfortunately we cannot accommodate autograph requests at this time. Anne is often out of town and her studio is not in the same physical location as our fulfillment. Currently Angels In Our Midst and Strokes of Compassion are the only products that have the option of an autograph.

We'd love to have Anne speak at our next event. How do I get in touch with her?

Please click here to learn more and submit your information.

Do you all sell Anne Neilson's original Angel paintings?

No, we do not sell Anne's originals. If you are interested in purchasing one of her original pieces, please contact Anne Neilson Fine Art at 704.496.9181 or info@anneneilsonfineart.com to learn more. The current inventory of original Angels can be viewed here.

  • Orders + Shipping
  • Products
  • Wholesale
  • Anne Neilson

Do you accept returns?

Unfortunately, we do no accept returns at this time. If you received your order and the product arrived damaged, please email info@anneneilsonhome.com.

Where do you ship your products from?

Our fulfillment center is located in Indian Trail, North Carolina.

When will my products arrive?

Anneneilsonhome.com accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received and expedited shipping orders, such as express shipping, are elevated in priority to meet the delivery deadline. All orders are shipped from our fulfillment center in Indian Trail, North Carolina. Once an order is placed it is usually processed and shipped within 2–3 business days. Please see the UPS zone map below for the approximate transit time.

If you need your order by a certain date please make sure you choose the appropriate shipping method.

My order says it was delivered, but I can't find it!

If the tracking information shows that your package was delivered please check with anyone else that may reside in your household that could have accepted your package. We also suggest that you check with your neighbors since they may be holding your package for you. If you still can not find your package please contact your local carrier to find out where the package was left. If you have tried all of these options please email info@anneneilsonhome.com.

Do you all sell Anne Neilson's original Angel paintings?

We do not sell Anne's originals. If you are interested in purchasing one of her original pieces, please contact Anne Neilson Fine Art at 704.496.9181 or info@anneneilsonfineart.com to learn more. The current inventory of original Angels can be viewed here.

Do the Angel prints come framed?

The Angel prints do not come framed.

Are the Fine Art Prints listed for sale on your website all of the options available?

Yes, we release fine art prints on a limited basis. What is shown here is reflective of what is currently available. Our retail stores may carry older prints from previous releases no longer available online. Unfortunately we do not know the specific inventory a store may have on hand. Please use our store locator feature to identify a store near you.

Can I purchase a print of an angel painting I viewed at anneneilsonfineart.com?

The angels available for purchase at Anne Neilson Fine Art are original oil paintings and not available as prints.

Do the Love/A-Z/Comfort Scripture Cards come with the 2x1 Acyrlic Stand?

No, the Love/A-Z/Comfort Scripture Cards include a 1" acrylic base that allows you to set the scripture card in at an angle. The 2x1 Acrylic Stand is magnetic and allows the card to stand upright.

What kind of verses are included in the Comfort Scripture Card set?

The Comfort Scripture Card set includes 26 cards with scripture verses themed around comfort and encouragement. These cards are the newest addition to our scripture card collection and have been very popular as sympathy gifts and for those going through illness, loss, or difficult times. An example scripture: For we are God's handiwork, created in Christ Jesus to do good works, which God prepared in advance for us to do. — Ephesians 2:10

What kind of verses are included in the Love Scripture Card set?

The Love Scripture Card set includes 26 cards with scripture verses themed around love. An example scripture: There is no fear in love. But perfect love drives out fear, because fear has to do with punishment. The one who fears is not made perfect in love. — 1 John 4:18

What kind of verses are included in the A-Z Scripture Card set?

The A-Z Scripture Card set includes 26 cards with a scripture verse corresponding to each letter of the alphabet. An example scripture: R — Rest, Come to me all you who are weary and burdened, and I will give you rest. — Matthew 11:28

Are the Angel images on the front of the scripture cards the same throughout the set?

No, each card has a different original Angel on it.

What version of the Bible is used for the verses included in your scripture card sets?

The verses used for our scripture cards are based on the NIV version of the Bible.

I received my box of Arise/Pure Notecards and the envelopes do not seal. Is this on purpose?

Yes, the envelopes do not have adhesive on them. If angel stickers (for sealing the envelope) were not included with your order please email info@anneneilsonhome.com to request a pack.

What are the dimensions of your journals and notepads?

Where can I purchase Anne Neilson Home products?

Please use our store locatorfeature to identify a store near you to call or visit for this information.

How do I become a retailer?

Thank you for your interest! Please click here to learn more and submit your information.  

How do I become a retailer?

Thank you for your interest! Please click here to learn more and submit your information.  

I would love to have Anne speak at our next event. How do I get in touch with her?

Please refer click here to learn more and submit your information.

Do you all sell Anne Neilson's original Angel paintings?

No, we do not sell Anne's originals. If you are interested in purchasing one of her original pieces, please contact Anne Neilson Fine Art at 704.496.9181 or info@anneneilsonfineart.com to learn more. The current inventory of original Angels can be viewed here.